Last updated: 15-08-2025

At Dundee Removals, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.dundeeremovals.uk or use our services.

1. Information We Collect

We may collect the following types of personal data when you contact us, request a quote, or use our services:

• Contact Information: name, phone number, email address, postal address.
• Service Details: pickup and drop-off addresses, type of items to be moved, preferred date.
• Payment Information: where necessary, to process payments (via secure methods).
• Technical Data: IP address, browser type, cookies, and analytics information when you visit our website.

2. How We Use Your Information

We use your personal data to:

• Provide removal, packing, storage, and transport services.
• Prepare and send quotes for requested services.
• Confirm bookings, updates, and changes to your order.
• Communicate with you via phone, email, or WhatsApp.
• Process payments and issue invoices.
• Improve our website and services through analytics.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following cases:

• With our staff and trusted subcontractors who help us deliver services.
• With payment providers or banks to process transactions securely.
• Where required by law, regulation, or court order.

4. Data Retention

We keep your personal data only as long as necessary to provide services and comply with legal obligations. Quotes and booking details are generally retained for up to 6 years for accounting and record-keeping.

5. Your Rights (Under GDPR & UK Data Protection Law)

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where legally possible).
• Restrict or object to how we process your data.
• Request a copy of your data in a portable format.

To exercise your rights, contact us at dundeeremovals@outlook.com.

6. Security of Your Data

We take appropriate security measures to protect your information against loss, misuse, or unauthorized access. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Website Tracking

Our website may use cookies to improve user experience and track performance. You can disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to external sites (e.g., Facebook). We are not responsible for the privacy practices of those sites. Please review their policies separately.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 dundeeremovals@outlook.com
📞 +44 7308 420884
🌐 https://dundeeremovals.uk